Audio Visual & Executive Support

Are you a confident communicator with a knack for follow-through? Join our Audio Visual & Executive Support team where your expertise in Audio Visual systems, corporate event support, and real-time troubleshooting shines. You'll play a critical role in delivering first-touch solutions, managing high-profile events, and ensuring flawless support—even in front of a live audience. 

Required Skills:

• Excellent organizational, communication, and follow-up abilities.  

• Proven experience supporting corporate events, including stage or event production.  

• Expertise in real-time troubleshooting of Audio Visual issues with a logical approach.  

• Strong user-facing skills with the ability to remain calm under pressure.  

• Ability to deliver first-touch solutions efficiently and effectively.  

• Proficiency in desktop support across Windows, macOS, iOS, and Google Workspace.  

• Proficiency with corporate video conferencing systems, including Cisco codecs, Logitech Rally-Bar, Google Meet, MS Teams, and Zoom.  

• Hands-on experience supporting a variety of AV equipment: audio mixers, microphones, cameras, switchers, and lighting.  

• Familiarity with digital signage systems and their operation.  

Preference Given To Candidates with:

• Comfortable providing live event support in front of audiences.  

• Experience designing and requesting with custom ticketing workflows within ServiceNow.

• Proficiency in video editing with the ability to clean up audio and adjust levels.

• Skilled in enhancing visuals for a polished, professional look.

• Understanding of video codecs, resolutions, and formats.

• Attention to detail to ensure seamless edits and clarity in storytelling.

Core Responsibilities

• Meeting Room and AV System Maintenance: Ensure availability, functionality, and software updates for conferencing systems and digital whiteboards.

• Building Signage and Projector Support: Maintain and support building signage screens and projectors.

• Inventory and Asset Management: Track and manage AV equipment, including conference room assets, loan equipment, and licenses for AV applications.

• Event and Meeting Support: Provide technical support for events and meetings, including planning and implementation of meeting space needs.

• Vendor and Team Collaboration: Liaise with AV vendors, work with global teams to standardize environments, and coordinate with IT operations for ad-hoc and project support.

• User Interaction and Documentation: Communicate with users, document processes, and translate communications and announcements as needed.

• Process Improvement: Contribute to ongoing improvements in AV technology, processes, and equipment.

• Executive Desktop Support: Ensure executive members’ desktop and mobile environments are up-to-date, fully functional, and issues are resolved promptly with first-touch resolution in mind.

• Event Preparation and Support: Collaborate with executives and assistants to plan and execute high-profile events, ensuring all technical and multimedia components function seamlessly.

• Technical Expertise: Provide support for video, interactive screens, simultaneous interpretation, and recording tools used in executive events.

• Attention to Detail: Capture and prepare all event details meticulously to ensure high-quality, on-time, and incident-free execution.

• Proactive Environment Management: Maintain awareness of system updates and changes to minimize disruptions to executive operations.

Daily Responsibilities

• Provide immediate troubleshooting and support for PC, mobile devices, and AV systems.

• Set up, support, and manage onsite, offsite, and ad-hoc events, including planning, organization, and end-to-end delivery.

• Maintain and manage inventory, licenses, and equipment for event and executive environments.

• Liaise with vendors and collaborate with global and IT operations teams to ensure seamless event execution and AV support.

• Draft, document, and translate user-facing communications and processes.

• Support event duration with audio/visual setup, basic recording, and editing as needed.

• Report on events and contribute to process and equipment improvement initiatives.

• Maintain a flexible schedule to accommodate event setup, testing, and support needs.

General Requirements

• Minimum Experience Level: Over 3 years

• Career Level: Mid Career and Senior Career positions open

• Minimum Education Level: Technical / Vocational College

• Visa Status: Permission to work in Japan required